Hearstead says “Ready”
Return to the website tab with audio and click the Hearstead toolbar icon. A side-panel button cannot grant Chrome's tab-capture authorization by itself.
HEARSTEAD SUPPORT
Let's get your audio working.
Most issues are solved by reconnecting the selected tab or checking the page type. Your audio never needs to be uploaded for support.
Email support@hearstead.comNo sound after activation
Reload the website, start playback, confirm the tab is not muted, then click the toolbar icon again. Stop other audio extensions that may own the same tab.
Protected page
Chrome internal pages, the Chrome Web Store, and some protected players cannot be processed. Hearstead releases the previous capture when a switch fails.
Premium key rejected
Use the exact email entered at Lemon Squeezy checkout and the key from the receipt. Approve the optional Lemon Squeezy permission when Chrome asks.
600% sounds distorted
Lower the system volume and Hearstead boost, then enable Comfort Lock. High Boost may reveal defects already present in a quiet source.
Move Premium to another computer
Open Hearstead Premium on the old installation and choose Deactivate here. Then activate the receipt key on the new computer.
CONTACT
Still stuck?
Include your Chrome version, operating system, website domain, and the exact on-screen error. Never send audio, payment-card information, or passwords.